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Returns

PLEASE READ WITH CARE:

We hope you love your style selections as much as we do.  If you are in question of a size or style of an item - please contact us to assist "prior" to your purchase decision.  WE will be happy to assist with as many details regarding the product - to help make an informed decision.

We offer the following:

  • Online Store Credit - Valid for 60 Days
  • Product Exchange
  • If Free shipping received - this will be deducted from store credit or exchange.  We do not issue store credit or exchange on any shipping fee. 

What items are NON Refundable and Non Returnable:

  • Everyday Jewelry, Intimates, Lingerie, Handbags, Purses, BackPacks
  • Home Giftwares, Candles, Lotions, Handcreams
  • Shipping Expenses

Online Store Credit - Exchange Policy for Online Ordering

  • You must contact AshleGryre via email within 24 hours to send for exchange or online store credit to receive Authorization Number. 
    • Email:  ashlegryre@gmail.com - Subject line:  Last Name/Online Exchange/Credit
  • Item(s) must be postmarked within 4 days of receipt.
    • It is urgent to return product promptly to return to inventory.
  • Items must be in the original packaging, tagged and free of any defects, or any appearance of wearing. 
  • You are responsible for handling the return taking care to obtain tracking and proper packaging materials to insure safety of product. 
  • Upon receipt of item(s) - packages will be inspected and if there are any discrepancies - you will receive an email notification within 24 hours. 
  • There is a 3-5 day processing time frame.  If selecting an exchange we will work promptly to expedite order.  If selecting an "online credit" - an email will be sent with the final details of the balance less shipping expense. 
  • Online store credits are valid for 60 Days- You will receive an email 10 days prior to expiration as a reminder so as not to forfeit the credit.  If we do not hear from you within 15 days of the email notifications - the online store credit will expire and be invalid.  (We will make two attempts only).

Shipping Fees:

  • Free if purchase $150 or more - however, if product is returned for credit or exchange - you will be billed and $12.95 will be deducted from the Store Credit or Exchange.

Fashion Jewelry Rule:  "First Off when undressing.  Last On when getting dressed".  This will help to eliminate damages to clothing and jewelry.  As with any jewelry - costume, everyday or designer - special care is always top priority. 

For Jewelry Repair:  We recommend connecting with your local jewelry store or a "fast fix" jewelry repair.  We do not repair jewelry!

Designer Jewelry - Lele Sadoughi has a 45 Day warranty from date of purchase only.  Please contact prior to expiration to seek exchange or repair.  If a repair is not available - the designer will offer a credit to select another jewelry item.


Online purchases are NOT accepted for exchange or online store credit at any AshleGryre storefront location.  No exceptions.


ALL SALE ITEMS ARE FINAL and NON-RETURNABLE.

 

Gift Card Sales are not eligible for cash back and are non-refundable. Gift Cards cannot be guaranteed for loss or theft and do EXPIRE One Year from date of purchase.

Should you have any questions regarding our return policies, please email us at ashlegryre.com - subject line:  exchange policy.

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